Frequently Asked Questions

Please read our FAQ before sending us a message.

Are there download limits?

Depending on the subscription plan, download limits exists. Please refer to our Plans page for the detail of the download limits, or check your account preferences for your actual download balance and the current limit.

When my subscription expires, can I keep using the content I downloaded from SlideVilla?

Yes. SlideVilla,com content is royalty-free. You can continue using the content during your subscription period and after your subscription has ended. Usage is always restricted to the terms of use and end user license agreement.

Are there any limitations on the use of my credentials?

Yes. You are not allowed to share your login information or subscription details with another individual. The system checks for concurrent use and log outs the first user login when the second one logs in. Our unlimited plans provide multiple users for those requiring concurrent logins.

Does SlideVilla.com Provides Support ? How do I Contact ?

Yes. We are proud of our Support and we are continuously improving. SlideVilla.com provides support during office hours (Monday through Friday , 9:00 am to 5:00 pm EDT ) through our Support Center. You can contact our Support Center through our ticket system. Always take the initiative to CONTACT our support center for any question, comment feedback or concern, being a customer or non-customer. We are believers that engaging with customers and prospects benefits both sides and encourages our teams to continue delivering incredible support and better content.

What kind of payment do you accept?

SlideVilla.com Supports two secured payment methods. PayPal – Credit/Debit Cards If you would like to explore additional payment methods or have any doubt of our processing methods, please do not hesitate to contact us. Always take the initiative to CONTACT our support center for any question, comment feedback or concern, being a customer or non-customer. We are believers that engaging with customers and prospects benefits both sides and encourages our teams to continue delivering incredible support and better content.

Are your payment methods secures?

Yes. SlideVilla.com does not store any information about your payment method. We delegate the payment step to specialized payment gateways (PayPal) that is PCI compliant and process payments and subscriptions for us. If you have any doubt of our processing methods, please do not hesitate to contact us. We will gladly answer any question or concern.
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